Frequently Asked Questions

How does it work?

To choose your own capsule wardrobe, take a look at our maternity collection and/or our nursing collection, and

choose a minimum of 2 items, or a £10 spend, and then check out. Orders above £30 have free shipping and we charge £6 for shipping below £30, which also includes return shipping when you finish your subscription. The cost of the items is the monthly rental fee, so when you checkout you will pay the rental fee for your first month, which won't start until the day after you receive your capsule.

We'll also email you a request to set up a direct debit mandate via Go Cardless, which will enable us to take your future monthly payments. So, for example, 2 items at £5 each will cost £10 plus £6 shipping for the first month, and will then be £10 per month after that.

When will I receive my capsule?

We will get your capsule ready straight away and it should be ready to send within 1-2 business days of placing your order. We send by DPD which usually arrives the next day but it can take a little longer. Smaller orders will be sent by Evri and will take a few days to arrive. In both cases you'll receive a tracking link and delivery updates. We do need you to set up your direct debit mandate before we can send your capsule, so please make sure that you set this up as soon as possible to avoid any delay in receiving your capsule.

Is there a minimum rental period?

There is currently no minimum rental period, you can return your capsule whenever you like!

How does the bespoke maternity capsule work?

The bespoke capsule is a little different to the above. It costs £30 upfront and you'll have an initial consultation by phone so that we can find out all about you - not just your clothes size but your height, body shape and the colours and styles that you like - so that we can find clothes that you will enjoy wearing and which will fit with your current wardrobe.

We will then go away and do the hard work for you! We will hand pick and send you at least 9 items from good quality brands such as Seraphine, Isabella Oliver, JoJo Maman Bébé and Mamalicious, which will arrive clean and ready to wear. Take 7 days to try everything on and choose your favourites! Send back any surplus items using our free returns portal. The rental costs will start after the 7 days and are detailed in your packing note and on our website but most items are £5/month (rental costs are in addition to the £30 fee). If anything doesn't fit or isn't right for any reason, we will swap it free of charge.

What if something doesn't fit?

If something doesn't fit or isn't right for any reason, just pop us an email at hello@bellesandbabes.co.uk within 7 days of receiving your capsule and we will swap it for just the cost of postage (£3 for one item). Just take a look at the website and let us know what you'd like to order, or if you'd like a different size.

How do I order swaps?

After the first 7 days, you can pay to swap your items at any time, for example if the weather changes, your bump grows, or you just fancy a change! To order swaps, just place your order on the website. The cost to swap is the price shown on the website so, for example, 2 new items at £5 each will cost £10. Shipping is £6 or free for orders over £30, which includes delivery of the new items and a return label for the items you're returning.

We will know that you're an existing customer and will automatically include a returns label. Just be sure to return the items you don't want within 7 days of receiving the new ones, otherwise we will assume that you are keeping everything and your monthly rental fee will go up too!

How does swapping work?

We always send your new items first, so you don't have to send anything back until the new ones arrive. We send large orders by DPD and smaller deliveries by Evri, and we always include a returns label and instructions inside for sending your returns back. You just need to reuse the bag, pop the label on and drop it off for return within 7 days (we always list your nearest one on your packing note).

Can I order extra items?

Yes of course, ordering extra items is just like ordering swaps and costs exactly the same at the time of ordering. All you need to do is order new items and not send anything back, and we will adjust your monthly rental fee. It helps if you can let us know that you're adding these items on, either by emailing us or popping a note in at the checkout, so that we know not to include a returns label!

How do I move on to the nursing capsule wardrobe?

We've designed our subscription so that it is easy to move seamlessly across to our nursing subscription from our maternity subscription. When your due date is coming up we'll email you a discount code so that you can swap your capsule wardrobe for nursing items for only £6 postage. You can change the number of items in your capsule too, and we will just adjust your monthly rental fee. It works just like swapping, so you'll receive the new items with a return label and instructions for returning the items you don't want.

What if something is stained, damaged or lost?

How do I cancel my subscription?

We will send return instructions 2 weeks before your due date, but you can cancel your subscription at any time - just log in to your membership area (or become a member if you aren't already) and from there you can access the returns portal and generate a free returns label. Or you can email us and we will send you a link directly to the returns portal. We will automatically cancel your payments when we receive your capsule back, or you can email us to let us know that you've sent it back. If you're sending your capsule back close to your next payment date, we recommend emailing us as returns can take a little while and we need about 4 days' notice to cancel your direct debit.

Should I start with newborn size or 0-3?

Baby clothing sizes are confusing, we get it! We always recommend starting with newborn size, because even though babies do grow quickly, you'll be surprised by how big 0-3 is on a newborn baby, and even if you happen to have a big baby (in our experience many Mums-to-be are incorrectly told that their baby is going to be big based on scan measurements!) the newborn size will fit the average newborn for a month or more.

Plus, if they arrive and the newborn size is a little snug, we can send your 0-3 out to you straight away so you won't have to wait for it, and there's no extra charge.

When will I receive my first bundle?

If you're currently expecting, we will send your newborn bundle to arrive around two weeks before your due date. If you're concerned for any reason that your baby might arrive early, just get in touch and we will happily send it sooner for you. If your baby has already been born, just let us know when placing your order when you'd like your subscription to start.

Is there a minimum rental period?

We now have a minimum rental period of 2 months, but we do have a cancellation policy so that if you're not happy with your bundle for any reason you can return it and receive a refund minus postage costs, so there's no need to worry about being tied in if you're not happy.

What items will be included?

Our bundles contain 18 items, and for the newborn size we usually send 5 sleepsuits (also called babygrows), 6 bodysuits (or vests) with a mixture of short and long sleeves, 2 cardigans/jumpers, 1-2 rompers/dungarees, and 3 pairs of trousers, and sometimes a 2-piece outfit. As your little one gets older, we'll send fewer sleepsuits and bodysuits and more outfits such as dresses, dungarees and tops instead of bodysuits. Every bundle will be tailored to the season so in the summer we will send summer rompers, more short-sleeved tops and bodysuits and shorts.

Can I swap items mid-bundle?

If you're not yet due the next size up or your baby isn't ready for their next bundle, and the weather changes, just get in touch and we'll send you some swaps to suit the weather, free of charge!

How do the payments work?

When placing your order on the website, you will set up a direct debit mandate via Go Cardless. We will then take a payment for your first month, whether this is a pre-order for any time in the future or to start straight away, and this will come out of your account in a few days' time. If your baby hasn't been born yet, your first month starts when your baby is born or on your due date, if they arrive up to 2 weeks early. After this, your payments will be taken automatically on a monthly basis via direct debit. If you subscribed when your baby was already born, your next payment will be taken a month after you have received your bundle.

Can I choose the clothes?

With our baby subscription you can't choose the individual items, but we will curate it for you based on your preferences, so please keep reading below to see how your bundle can be tailored to you and your little one.

Can I tailor my bundle?

Yes! We pride ourselves in our personal service. At the checkout you can enter notes telling us what you do/don't like in terms of colours, styles, brands etc and we will do our best to meet your preferences. We love to know if you prefer bright colours, neutral colours or a mixture, because this really helps us choose items for you.

You can also tailor the numbers of each item that you receive. Got too many sleepsuits already at home? No problem, we can leave those out of your bundle. You can also email us at any time to let us know what you're enjoying or brands that perhaps aren't working so well for you, and we'll update our notes to make sure your next bundle takes this into account.

What if something doesn't fit?

If your bundle arrives and some of the items don't fit, just let us know and we will exchange them free of charge.

Will the clothes fit over reusable nappies?

All of our brands are reusable-nappy friendly, but if anything doesn't fit, just let us know and we will swap it free of charge.

Will I need to buy anything else?

As part of our subscription we will send you sleepsuits (also called babygrows), bodysuits (or vests) with a mixture of short and long sleeves, and outfits such as dungarees, dresses, tops and trousers. We also offer snowsuits for the colder months which you can hire separately. With our 18 item subscription, it is possible to clothe a baby almost entirely using this bundle of clothes without having to buy any extras, although it will always depend on how many outfits your baby gets through in a day (from poonami or milk-related accidents!) and how often you want to put the washing machine on! There are some items that you will need to source from elsewhere such as socks, hats, bibs, sleeping bags, blankets, and swimwear.

How are the clothes cleaned/checked between rentals?

All baby clothes are washed between rentals in Ecover laundry liquid, and we check each item thoroughly to make sure that it has no stains or damage, so everything you receive should be in great condition (please let us know if not) and we ae proud of our high quality standards. You can choose to wash the clothes with your preferred detergent, however we recommend using a natural detergent to prevent the build up of chemicals in your baby's clothes.

When will I receive the next size up?

We always pencil a date for your next bundle into our diary, for example you will have your newborn bundle for a month, and then we will send your 0-3 months bundle, and then when your little one is around 3 months old we will send your 3-6 months bundle. However we will always email you just before your next bundle is due to check if you are ready, and you can either give us the go ahead or postpone it, for example if your little one is growing more slowly or if you will be away. If your current bundle is getting a bit snug and you haven't heard from us, just drop us an email and we'll send your next one, with no extra charge.

How does it work when swapping for the next size up?

We always send your next bundle out to you first, so that you're not left with a period of having no clothes at home! Inside we include return instructions and a prepaid DPD label, plus a list of everything that should be inside and everything that is due back, and you just need to reuse the bag, pop the label on and take it to a DPD Pickup Shop of your choice (we always list your nearest one on your packing note), ideally within 7 days but we know what life is like with a little one in the house! If you don't have a DPD Pickup Shop nearby, just let us know and we can arrange an alternative returns method.

What if something is stained, damaged or lost?

Wear and tear is covered in your subscription, so don't worry about small stains or minor damage that occurs from normal everyday wear of the clothes. We still ask you to send everything back as we can often remove stains and make repairs. For the first item that is lost we won't charge you, but anything else just let us know and we will let you know the charge which usually won't exceed £3 for an item. If you're worried about stains, you might prefer our nursery/messy play subscription where the clothes are still in great condition but already have small marks or light stains, and we won't charge you for any further staining, plus lost items are capped at £1 each.

How do I cancel my subscription?

You can cancel your subscription at any time after the 2 month minimum rental period, just log in to your membership area (or become a member if you aren't already) and from there you can access the returns portal and generate a free returns label. Or you can email us and we will send you a link directly to the returns portal. We will automatically cancel your payments when we receive your bundle back, or you can email us to let us know that you've sent it back. If you're sending your bundle back close to your next payment date, we recommend emailing us as returns can take a little while and we need about 4 days' notice to cancel your direct debit.

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Frequently Asked Questions